Issue Description *
Error message that is coming up *
Error message on screen
Upload file

If you have isssues with Physical/Digital Award Order Queries, Service Awards Claim/Use, Miscellaneous Problems with Awards.

What type of support do you need *
- Select What type of support do you need - Help with claiming awards Physical Award Order Issue E-voucher Award Order Issue Anything Else
Issue Description *
Order reference number *
Order Date *
Retailer / Item *
Issue Description *
Order Value *

If you need help with a voucher order you paid for with credit/debit card.

Cash Paid Orders *
Reloadable Card Inquiries E-Voucher Inquiries Cinema Voucher Inquires Payment/Purchasing Issue Inquiries Miscellaneous Voucher query
Inquiry *
- Select Inquiry - Damaged-Faulty card/Need Replacement Gift Card not topped up
Order Number
Retailer *
Gift Card Number *
Address field 1 *
Address field 2
Address field 3
Address field 4
Address field 5
Postcode *
Issue description *
Inquiry *
- Select Inquiry - Voucher has not been received Voucher/code is not working
Order Number *
Retailer *
Issue Description *
Order Number *
Retailer *
Issue Description *
Claim Code *
Error message on screen
Upload file
Inquiry *
- Select Inquiry - Code is not working Code has not been received Wrong tickets have been purchased
Order Number *
Retailer *
Cinema Location *
Screening Time *
Screening Date *
Movie Title
Error message on screen
Upload file
Issue description *
Order Number *
Retailer *
Issue description *
Order Number *
Retailer *
Issue Description *
Error message on screen
Upload file
Order Number *
Retailer *
Issue description *

Inquiry *
- Select Inquiry - Transaction query Cashback Help
Transaction Details *
Transaction Date *
Retailer *
Order Number *
Amount spent minus VAT *
Voucher Code Used *
Additional Information *
Upload email confirmation of order
Upload file
Transaction Details *
Retailer *
Date of online order *
Issue Description *
Payment Method *

What type of support do you need *
- Select What type of support do you need - Offer query Issue with an item/booking made using offer Site Error
Retailer *
Offer title *
Item/booking you are making *
Additional Information *

In the majority of cases if you have purchased an item using one of our offers you will need to contact the retailer directly as all bookings have been made through them directly. If your booking is with Enterprise please fill out the below details:

Order reference number *
Name on the booking *
Email on the booking *
Contact number on the booking *
Issue with the booking *
Additional Information *
Retailer *
Offer title *
Error message that is coming up *
Item/booking you are making *
Additional information *
Upload a screenshot of the error
Upload file

What type of support would you need *
- Select What type of support would you need - Car Hire Airport Lounges Airport Parking Airport Hotels Restaurant/Bar Larger/Private dining restaurant booking Location/venue search Musical tickets Gifting (e.g. Flowers) General Concierge
Contact Number *
Pick up location *
Drop off location *
Pick up date *
Pick up time *
Drop off date *
Drop off time *
Number of passengers & luggage *
Type of car *
Age of driver *
Does driver hold a clean drivers licence and credit card in their own name *
- Select Does driver hold a clean drivers licence and credit card in their own name - yes no
Additional Information *
Contact Number *
Airport & Terminal *
Date *
Flight time *
Travel destination *
Number of passengers *
Additional Information *
Contact Number *
Airport & Terminal *
Pick up date *
Pick up time *
Drop off date *
Drop off time *
Outbound flight number *
Return flight number *
Is accommodation required *
- Select Is accommodation required - yes no
Number of passengers *
Number of rooms *
Additional Information *
Contact Number *
Airport *
Check in date *
Check out date *
Number of people *
Type of room *
Include parking *
- Select Include parking - yes no
Outbound flight number *
Return flight number *
Date of car collection *
Additional Information *
Contact Number *
Particular restaurant/s *
Cuisine *
Location *
Date *
Time *
Number of people *
Additional Information *
Contact Number *
Particular restaurant/s *
Cuisine *
Location *
Date *
Time *
Number of people *
Private room/general restaurant *
Budget *
Additional Information *
Contact Number *
Location *
Type of event *
Date *
Time *
Number of people *
Additional Information *
Contact Number *
Show/s *
Date *
Time if required *
Number of tickets *
Additional Information *
Contact Number *
Type of gift *
Budget *
Name, address & contact number for delivery *
Gift message *
Arrival date for the gift *
Additional Information *
Contact Number *
Additional Information *

What type of support do you need *
- Select What type of support do you need - Hotel booking Holiday Packages
Contact Number *
Number of points *
Travel destination *
Check In Date *
Check Out Date *
Number of people *
Star rating *
- Select Star rating - 1 2 3 4 5
Board basis *
Budget *
Additional Information *
Contact Number *
Number of points *
Travel destination *
Departure Date *
Return Date *
Departure airport *
Number of people *
Star rating *
- Select Star rating - 1 2 3 4 5
Board basis *
Budget *
Additional Information *